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Frequently Asked Questions

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Each and every piece is handmade to order just for you, Hair accessories will be despatched as standard within 4-6 weeks, Jewellery & Garters 2-3 weeks. 

We will contact you after placing your order to give you an estimated delivery date.

CAN YOU DO A RUSH ORDER?

If you need your order sooner, we offer an express timescale option on selected pieces for a small fee. 

WHAT ARE SHIPPING COSTS?

uk delivery 

​We offer Free UK delivery on all orders.

All orders are sent via Royal Mail first class, please allow 1-2 working days from completion of order.

International Delivery

Republic of Ireland & Europe: £11.50  Please allow 5-7 working days from completion of order.

USA: £15  Please allow 7-10 working days from completion of order.

Canada: £15  Please allow 7-10 working days from completion of order.

Australia & New Zealand: £16  Please allow 7-10 working days from completion of order.

All orders are sent via Royal Mail international tracked and signed.

Customers are responsible for paying any import duties or taxes.

WHAT IS YOUR RETURN POLICY?

We hope that you will be delighted with your purchase however, should you want to return your item, please do so within 14 days from receiving your order, no returns are accepted after this period. Please note bespoke orders are non returnable.

International orders have 28 days to return their orders to us.

Please notify us of any returns by email within 48 hours of receiving your order.

We advise you to use a signed for postal service, we will refund the total cost of your
order excluding any postage costs. Please find more about our return policy here.

WHERE IS THE COLLECTION MADE?

All of our collection is handcrafted in our studio in Wiltshire, UK.

WILL MY ORDER BE GIFT WRAPPED?

All of our hair accessories and jewellery arrive in our beautiful gift boxes tied with a pretty ribbon, along with acid free tissue paper to ensure each piece is protected for years to come.

DO YOU DO BESPOKE ORDERS?

Yes, if you wish to make design changes to incorporate different styles, size, etc to suit your individual needs, we are more than happy to tailor make it for you. Please contact us with your requirements.

WE Look forward to hearing from you