Privacy Policy & T&C’s

Privacy and Cookie Policy

Vivien J ’s Privacy protection and security of your information has always been and remains of paramount importance to us. We will never sell your information and are committed to maintaining your confidence in us knowing we have your interest at heart.

Our website is served over https to extra security (always look out for a padlock in the browser window or a green address bar to indicate a secure connection)

This privacy notice will explain how and why we collect your personal information through the use of this website

How do we collect your information

We collect information about you when you contact us via our contact page, email direct, place an order, create an account or subscribe to our newsletter.

What information we collect from you and why

The personal information requested from you is either for the purpose of processing your order or for the returns of information to you via email, this information will never be sold to any third party.

The information we collect from you may include your name, address, email address and IP address. All information that you provide to us, is used purely for the ordering, making and delivery of your orders.

Your rights

Under the GDPR, you have the right to access, amend and delete any of your personal data that we hold. Please contact Vivien J by using the following email address: [email protected] clearly stating your request.


We use a third party payment processor PAYPAL for your security, your payment information is not held by us. Paypal specialise in secure online payments, you can review there policy here


If you subscribe to our Newsletter, we only use the information provided by you to contact you regarding news and special offers, you can opt out at anytime by clicking the unsubscribe link at the bottom of any of our emails.

We use a third party service Mailchimp to create and deliver our newsletters, Mailchimp will store your email addresses. Mailchimp policy’s can be reviewed here 

Links to other websites

Our website may contain links to other websites, this policy only applies to our website and we cannot be responsible for the policy’s of other sites you visit, we recommended you read there individual website policy’s.

Google Analytics 

We use a third party service Google Analytics to tracks and report our visitors behaviour on our website, this is used to collect information regarding the number of visitors to our site. This information is only processed in a way which does not identify anyone. You can review google’s privacy policy here


Cookie are small pieces of data that are download onto your computer when you visit a website, collecting browsing actions and patterns to help the website recognise when you visit again making it a smooth experience for you the customer, for example we use cookies to remember your items in the shopping basket while you browse our site.  By continuing to browse this website, you are agreeing to our use of cookies. 

You can switch off cookies in your browse settings at any time, however by switching off cookies you may not be able to access all or parts of our website.


If you are under the age of 16 years you will need a parent/guardian’s permission before providing us with any personal information.

Changes to our policy

Our policy may change from time to time, so please refer to our policy guidelines on a  regularly bases . By using our website you are accepting and consenting to our policy. 

If you have any questions regarding our policy’s please don’t hesitate to contact us.

Our policy was last updated on 24th May 2018 


Terms and Conditions

Vivien J Designs

As all designs are handcrafted, slight variations can sometimes occur, colours may vary slightly due to the settings on your computer monitor, for which we cannot accept responsibility.

All items are checked by our quality control before despatch and leave us in perfect condition. Any items that are damaged during transit may be returned as outlined in our return policy.

We take great care to accurately describe our products and all measurements are approximate. Product component materials for each item are outlined on each product page. If you are unsure of anything, please contact us. Most of our items are delicate so please store items in their individual gift packaging to avoid items being damaged or tarnished.


If any of the items are intended for children we advise that they are to be supervised at all times. In the unlikely event that pieces are broken the crystal & pearls may become a choking hazard if swallowed and wire can have sharp ends if broken. We accept no responsibility for injury caused by the destruction or misuse of these items. All products are exclusive to Vivien J and remain the intellectual property of VivienJ. We reserve the right to use designs in all advertising.