Vivien J Designs

As all designs are handcrafted, slight variations can sometimes occur, colours may
vary slightly due to the settings on your computer monitor, for which we cannot accept

All items are checked by our quality control before despatch and leave us in
perfect condition. Any items that are damaged during transit may be returned
as outlined in our return policy.

We take great care to accurately describe our products and all
measurements are approximate. Product component materials for each item are
outlined on each product page. If you are unsure of anything, please contact us.

Most of our items are delicate so please store items in their individual gift
packaging to avoid items being damaged or tarnished.

Privacy Policy

We understand that our customers value their privacy and we therefore act
responsibly to protect that privacy at all times. We confirm that the personal
information requested from you is either for the purpose of processing your order or
for the returns of information to you via email, is never provided to any third party.

Transactions are completed via PayPal and we never see your personal credit card
details. We only ask for information we need in order to ensure your purchases
arrive at the correct address.

All information that you provide to us, is used purely for the payment and the design


If any of the items are intended for children we advise that they are to be
supervised at all times. In the unlikely event that pieces are broken the crystal &
pearls may become a choking hazard if swallowed and wire can have sharp ends if
broken. We accept no responsibility for injury caused by the destruction or misuse
of these items.

All products are exclusive to Vivien J and remain the intellectual property of VivienJ.

We reserve the right to use designs in all advertising.